Warlga Ngurra responds to the needs of the individual person and their particular circumstances, this will include the duration of support and needs. Caseworkers will empower the client to achieve long-term housing while building capacity skills, resilience and connections to health, education and community. Every client will be linked into the possibility of financial counselling and services, consumer choices, legal choices and government. This is achieved through case management and co-ordination.
Warlga Ngurra believe that collaboration is the very core of the service and all casework revolves around this. Collaboration is the key to preventing as well as breaking the cycle of homelessness. People are made different and have different needs. Warlga Ngurra works hard to build and maintain relationships with other services to deliver the best outcomes for the people who need them. Services that are essential to the clients’ needs begin with Family and Community Services – Community services, Human Services and Housing NSW. Non-Government Services are also essential and will compliment every case plan for every person using our service.
Warlga Ngurra is an Aboriginal service. People from all 1st Nations, Nationally and Internationally have and will continue to use this service. Management and Caseworkers are all Aboriginal Women from all over the state. Warlga Ngurra will ensure that case workers are culturally competent and trained in the SHS sector. All Caseworkers have specialists’ skills, knowledge, experience and are capable to respond appropriately to Aboriginal women and their families.
Warlga Ngurra will identify women who are at imminent risk of homelessness and support them in either their existing homes or use a range of approaches to assist them to secure and sustain safe and stable housing. Warlga Ngurra will identify issues that have led them to be homeless. Warlga Ngurra will also identify hot spots where people are sleeping rough and undertake assertive outreach to link them into the appropriate services. Case coordination with other services will mean that vulnerable people will be set up to achieve the best outcomes.
Domestic and Family Violence
Some women who access the service may be escaping domestic, family and or community violence and will require a team of staff that have the compatible qualifications in this area. This is not all found at our service and caseworkers will refer the women and children on to the relevant specialists. These relevant services are for counselling, mental health, sexual assault specialists, child protection services, parenting courses and other community welfare services. Warlga Ngurra have staff to understand the woman and what stage of their lives they are up to. responding safety is paramount to both the woman and their family and the services available.
Intervening involves the following but not limited to:
- • Promoting awareness to what causes a person to become homeless promote awareness for the early warning signs
- • Collaborating with housing providers including private rentals, public and community housing
- • Working in conjunction with relevant services to implement personal, emotional and practical support
- • Working with victims of domestic violence and Staying Home Leaving Violence (SHLV) to ensure those who are staying in their homes, have a peace of mind
- • Access to income support, legal advice and tenancy advice etc
- • Advocating on behalf of the people and empowering them to navigate through the system to receive the best support possible
- • Assisting the client with education and employment opportunities to build better connections with family and community members
- • Providing access to post crisis support to sustain clients in their new homes and new lives